Shipping policy

Shipping Policy

Effective August 10, 2026

RareVoid ships from Florida. In-stock orders typically leave our facility within 1–3 business days. Weekends, holidays, release windows, inventory verification, payment or fraud review, and unusually high volume may add time. Processing time is separate from carrier transit time.

Shipping estimates and delays

We use an appropriate carrier based on destination, package size, value, and service level. Delivery estimates shown at checkout are carrier estimates and are not guaranteed unless the selected service expressly says otherwise. Tracking is emailed when a label is created; the first carrier scan may take time to appear.

If we cannot ship within the stated or legally applicable time, we will give the customer the delay-consent, cancellation, and prompt-refund options required by applicable law.

Free US shipping

Eligible US orders of $100 or more after discounts and before tax receive free standard shipping. Any oversized-item, restricted-destination, or other exception will be disclosed before payment or confirmed before shipment.

Collector packing and high-value orders

We inspect and pack collector items to help prevent transit damage. Limited or high-value orders may require additional verification, signature confirmation, or an insured service. RareVoid may cancel and refund an order that cannot be reasonably verified or shipped safely.

Collectible and packaging condition

Unless a listing states otherwise, products are sold in standard retail condition. Minor factory or shelf wear can occur. We disclose material known creases, tears, crushed packaging, broken seals, missing parts, or other significant condition issues. Mint or collector-grade condition is promised only when the listing expressly says so.

Addresses and delivery

Check the shipping address before submitting the order. Contact us immediately if it is wrong; an address cannot always be changed after fulfillment begins. PO boxes are supported only when the selected carrier or service permits and the order can be verified.

Returned or undeliverable packages may be reshipped after the customer confirms the address and pays the new carrier charge. If a refund is approved instead, original and return shipping costs may be deducted where permitted.

Orders sent to a freight forwarder, reshipper, mail drop, hotel, or temporary address receive shipping support only through confirmed delivery to that intermediary, except where applicable law requires otherwise.

Delayed, missing, or delivered packages

If tracking stops updating or a package appears missing, contact support@rarevoid.com with your order number. We will review the tracking and help open a carrier inquiry when appropriate. Carrier investigations can require time and customer cooperation.

If tracking says delivered but the package is not present, check the delivery area, household members, neighbors, property office, and the carrier's local facility, then contact us promptly so we can document and investigate. A delivery scan is relevant evidence but does not override rights that cannot legally be excluded.

Damaged, missing, or incorrect orders

For a materially damaged, wrong, incomplete, inauthentic, or materially misdescribed order, email support@rarevoid.com within 3 calendar days of recorded delivery. Include the order number, a description, and clear photos of every side of the item, product packaging, shipping box, packing materials, and shipping label. Keep the item and all packaging until the claim is closed.

Claims and returns are subject to the evidence, authorization, tamper/swap, and resolution terms in the Refund Policy. The 3-day notice window helps preserve carrier claims and transaction evidence; it does not limit rights that cannot legally be excluded.

Contact

Email support@rarevoid.com with your order number. We aim to respond within 2 business days.