Refund policy

Refund Policy

Effective August 10, 2026

Collectibles can be sealed, limited, condition-sensitive, and difficult or impossible to replace. This policy protects the integrity of those items while providing a direct process for legitimate order problems.

Final-sale collectibles

The following are FINAL SALE and are not eligible for buyer's-remorse returns, exchanges, or price adjustments:

• any product marked Final Sale or High-Value Collectible on its product page or order confirmation;
• products in the Grails / RLC / Limited collection;
• sealed collectibles and sealed trading-card products;
• limited editions, exclusives, chase items, graded items, and one-of-one or difficult-to-replace items;
• opened, used, customized, or clearance items; and
• gift cards.

Final sale means we do not accept a return because the buyer changed their mind, found a lower price, no longer wants the item, dislikes ordinary retail-packaging variation, or ordered the wrong item or quantity.

Final-sale status does not eliminate the narrow claim process below for an item that arrives materially damaged in transit, is the wrong item, is missing, is inauthentic, or is materially different from the listing.

Damage, wrong-item, missing-item, or material-misdescription claims

Email support@rarevoid.com within 3 calendar days of recorded delivery. Include:

• the order number;
• a description of the issue;
• clear photos of every side of the item and product packaging;
• clear photos of the shipping box, packing materials, and shipping label; and
• for video-documented issues, the original unedited file if requested.

Keep the item and all product and shipping packaging until the claim is closed. Do not open, alter, repair, display, grade, authenticate, resell, or discard an item after discovering a claimed problem. We may request additional photos, carrier cooperation, a signed statement, or return of the item before issuing a resolution.

The 3-day notice window helps us preserve carrier claims and transaction evidence. It does not limit rights that cannot legally be excluded.

Collectible and packaging condition

Unless the listing expressly promises mint or collector-grade condition, products are sold in standard retail condition. Minor factory, shelf, or transit variation—such as light scuffs, small corner or edge wear, slight card curvature, minor print variation, or a non-structural packaging imperfection—is not automatically a defect.

We disclose material known issues such as broken seals, major creases, tears, crushed packaging, missing parts, or significant damage. Product photos may be representative unless the listing states that the exact photographed unit will be shipped. If box condition is essential, contact us before ordering.

Tampering, swaps, and altered returns

RareVoid may document item condition, packaging, identifying marks, serial numbers, SKU/UPC information, weight, and fulfillment before shipment. A claim or return may be denied where the evidence shows an opened or altered seal, missing component, substituted item, serial/SKU mismatch, added damage, unauthorized repair, incomplete packaging, or another material difference from the item shipped.

Apparel returns

Apparel that is not marked Final Sale may be returned within 14 calendar days of delivery only if it is unworn, unwashed, unaltered, free of odor or damage, and returned with all original tags and packaging. Email support@rarevoid.com before sending anything. The customer pays tracked return shipping unless RareVoid sent an incorrect or defective item. Original outbound shipping is not refundable.

Authorization required

Do not send an item back without written return authorization and instructions from RareVoid. Unauthorized, late, incomplete, opened, or altered returns may be refused and sent back at the sender's expense. Authorization does not guarantee a refund; the returned item must pass inspection.

Cancellations

Contact us immediately to request cancellation. We can cancel an in-stock order without a cancellation fee only if fulfillment has not begun. Once an order is packed, allocated, submitted for fulfillment, or shipped, cancellation is not guaranteed. RareVoid will not charge a cancellation fee when RareVoid cannot fulfill the order.

Preorders and delayed fulfillment

Preorder dates and manufacturer allocations can change. If we cannot ship within the stated or legally applicable time, we will provide any notice, delay-consent option, cancellation, or refund required by applicable law. If RareVoid cannot fulfill a preorder, the affected item will be refunded to the original payment method.

Approved resolutions

After reviewing the evidence, RareVoid may provide the legally appropriate resolution, which can include replacement, repair where appropriate, partial refund accepted by the customer, full refund, or another agreed solution. When return of an item is required, the refund or replacement is issued after the returned item is received and inspected, except where applicable law requires otherwise.

Approved refunds are sent to the original payment method. Card issuers and banks control how quickly the credit appears.

Payment disputes and chargeback fraud

If there is a problem with an order, contact support@rarevoid.com first whenever practical so we can investigate and attempt a direct resolution. We aim to respond within 2 business days.

Nothing in this policy waives or restricts a customer's rights that cannot legally be waived, including the right to raise a good-faith billing error or payment dispute. A legitimate dispute will not be treated as fraud merely because it is filed.

Knowingly submitting a false dispute, claiming nonreceipt after confirmed receipt, misrepresenting item condition, withholding returned merchandise while also seeking a refund, submitting altered evidence, or attempting to obtain both the merchandise and the purchase funds is prohibited. RareVoid may provide the payment processor, card network, issuing bank, carrier, insurer, marketplace, or appropriate authorities with relevant evidence, including the accepted store policy, product listing, order and payment records, fraud-screening results, customer communications, IP/device data available to us, fulfillment records, package weight, condition and packing documentation, tracking, signature or delivery confirmation, and return-inspection records.

Where permitted by law and platform rules, RareVoid may cancel pending orders, suspend or refuse future orders, recover merchandise or duplicate refunds, contest the dispute, and refer suspected fraud for investigation or collection. These measures apply to suspected deception or double recovery—not to lawful, good-faith use of consumer protections.

Contact

Email support@rarevoid.com with your order number. We aim to respond within 2 business days.